OUR SATISFACTION GUARANTEE
We are committed to providing top-quality service. If you are not completely satisfied with a service visit, please contact us within 24 hours, and we will return to re-clean your yard at no additional charge.
SERVICE CANCELLATION POLICY
We understand that schedules change. Please provide us with at least 24 hours' notice if you need to cancel or reschedule a service visit to avoid potential service fees.
PET SAFETY AND YARD ACCESS
The safety of our team and your pets is a priority. Please ensure that gates are accessible and that aggressive pets are secured indoors during our scheduled service windows.
BILLING AND RECURRING SERVICE
Recurring services are billed on a monthly basis. We require a valid payment method on file to maintain your scheduled service visits.
WEATHER POLICY
We service your yard rain or shine, every scheduled week. Weather alone is never a reason we skip a visit — the only exceptions are conditions that create a genuine safety concern for our team, in which case we'll reach out to reschedule as soon as possible.
MISSED OR BLOCKED VISITS
If we're unable to complete a visit because a gate is locked, the yard is inaccessible, or a pet can't be safely secured, we'll notify you the same day so we can get it resolved before your next scheduled visit.
PHOTO DOCUMENTATION
Any time we need to open a gate to complete service, we take a photo of it closed afterward and include it with your completion notification — so you always have peace of mind that your yard was left secure.
LICENSED & INSURED
Sound Pet Waste Management is fully licensed and insured. Our team is trained to work safely and respectfully on your property, every visit.
HOLIDAY SCHEDULE
On major holidays, your service day may shift by a day or two. If your regular visit is affected, we'll notify you in advance with your updated service date.
WHAT'S INCLUDED
Every visit includes a full yard sweep, waste haul-away, and eco-friendly deodorizing as needed — all at no extra charge. Yards with significant buildup from an extended absence may require an initial deep-clean visit; we'll always let you know in advance if that applies to you.